FAQ

All your questions, answered. If what you need is not here, email hello@namelyco.com and our team will help.

The Namely process

All our products are bespoke and made to order. Select the style you would like and type your child's name for a preview, which gives you an idea of the product. Pop that product in your cart ready for checkout. Your email confirmation will be sent with your preview. Please note that the DOT is our signature and part of what makes Namely Co unique - it is automatically added to every order.

Our blankets look best with one name across the front, with a maximum of 15 letters. We can accommodate two names, which based on the letter count may be moved to two lines so that you end up with a beautifully balanced product.

If you need to let us know something about your order, please put it in the comments at checkout and we will review it before your order is processed. If you need to be contacted because of a note, your order will not be transferred to our factory until your query is confirmed by email.

Once you check out, your order is received and transferred to our factory straight away.

Blanket design and colour representation

Please reference our flat lay images for the most accurate representation of our blankets. Photography, computer screen settings, phone settings and Instagram can all change the colour of an item. The name is knitted and visible on the front of the blanket only, and the opposite side is a gorgeous combination of the yarn colours.

A capital letter followed by lower case letters is how the name is knitted across the majority of our range. Where the name is in full capitals it is noted in the product description. The DOT is our signature and is added to your order automatically.

How do I care for my knitted blanket?

Our knitted products need care in order to be cherished for a lifetime. They must be washed on a gentle cycle in cold water, separately. Do not tumble dry. Do not dry clean. Do not use bleach. Do not soak or rub. Dry flat out of direct sunshine and ease into the correct shape for drying. If the product becomes out of shape, stretched or shrunk, it is often possible to improve this by re-washing as described above and easing the item back into shape to dry. If your item has pom poms or trims, hand wash it, as the pom poms are delicate.

How long will my order take to be received?

Our blankets take between 4-6 weeks, depending on your location in Australia or worldwide.

Australia Post standard shipping is between 5-10 days and express shipping is 2-3 days. Note that our products are made offshore and Australia Post shipping time is post-manufacturing time. Our 4-6 weeks includes our local shipping estimates.

I have made a mistake. What can be done?

Mistakes happen to us all. We cannot guarantee that we can change a mistake, however if you pick it up within a few days of ordering we may be able to fix it for you. Please email hello@namelyco.com immediately and we will do our best to get it sorted. Our customer service team works Monday to Friday.

What if I need to cancel an order?

Once an order is submitted and payment has been made, you accept that this is a custom-made order with a 4-6 week turnaround. We cannot cancel or refund your order once it has been placed. There is also no exchange on custom made or personalised orders.

From time to time we offer promotional deals, including but not limited to free shipping, a discount percentage, gift vouchers or a free gift. Once an order is placed we cannot adjust it or honour a promotional deal retrospectively.

The preview looks smaller than your images

Our preview is a reference only for what your blanket will approximately look like when completed. It is also a chance for you to double-check the spelling and how the name will look. The preview is limited and we can only offer one font size on the website, to allow for a variety of name lengths. Please reference our lifestyle images for how your name will look with similar letters. We design every blanket to be proportionally the same, so that we can fit all the different types of names.

Can I change the size of the writing?

Our designers set the letter sizes to ensure that our blankets are consistent and proportional. This is programmed at our factory based on name length, so we cannot change it or take special requests.

Can I request my own colour combination?

We work very hard to offer a huge variety of colours and combinations, and we test them to make sure they work well together and are on trend. We cannot accommodate custom requests, but we always welcome ideas for future development.

Can I fast track an order?

With our process and manufacturing, 4-6 weeks is the quickest we can achieve, due to the bespoke nature of our blankets. If you have a special date, we are happy for you to flag it in the comments at checkout and we will always do our best to move as fast as we can.

A small number of styles are held in stock as ready to ship and dispatch from our Melbourne warehouse in 1-2 business days. An order containing both a made-to-order and a ready-to-ship item is held until everything can be sent together, so order them separately if one is urgent.

Can I order if I do not know the baby's name yet?

Yes. A gift voucher is delivered by email with no make time to plan around, and lets the family choose the name, the colourway and the size themselves. It is the usual choice when a baby has not arrived or a name has not been announced. If you would rather give something physical, the letter beanies carry a single initial rather than a full name.

Which blanket size should I choose?

Bassinet is 75 x 85cm, cot is 95 x 105cm and single bed is 105 x 165cm. Most families choose the cot size if they are only buying one. Our blanket buying guide walks through the sizes, the knit styles and how far ahead to order.